Investor Charter

Your rights, responsibilities, and redressal mechanisms

1. Investor Charter for Stock Brokers

Stock Broker Charter

SEBI Registration: INZ000169235

Vision & Mission

Vision

To follow highest standards of ethics and compliances while facilitating the trading by clients in securities in a fair and transparent manner, so as to contribute in creation of wealth for investors.

Mission

To provide high quality and dependable service through innovation, capacity enhancement and use of technology.
To establish and maintain a relationship of trust and ethics with the investors.
To observe highest standard of compliances and transparency.
To always keep ‘protection of investors’ interest’ as goal while providing service.
To ensure confidentiality of information shared by investors unless such information is required to be provided in furtherance of discharging legal obligations or investors have provided specific consent to share such information.

Services Provided to Investors

Execution of trades on behalf of investors
Issuance of Contract Notes
Issuance of intimations regarding margin due payments
Facilitate execution of early pay-in obligation instructions
Periodic settlement of client’s funds
Issuance of retention statement of funds at the time of settlement
Risk management systems to mitigate operational and market risk
Facilitate client profile changes in the system as instructed by the client
Information sharing with the client w.r.t. relevant Market Infrastructure Institutions (MII) circulars
Provide a copy of Rights & Obligations document to the client
Communicating Most Important Terms and Conditions (MITC) to the client
Redressal of investor’s grievances

Rights of Investors

Ask for and receive information about the firm and the person handling your account
Receive complete information about risks, obligations, and costs before investing
Receive a copy of all completed account forms and the Rights & Obligations document
Receive a copy of ‘Most Important Terms & Conditions’ (MITC)
Receive accurate, understandable account statements
Understand the terms and conditions of your transactions
Access your funds in a prescribed manner, with notice of any restrictions
Receive complete information on charges, fees, and penalties via a tariff sheet
Discuss grievances with the compliance officer/team and receive prompt attention
Close zero-balance accounts online with minimal documentation
Get copies of all policies relating to dealings on your account
Not be discriminated against relative to equivalent clients
Receive only advertisement materials adhering to the Code of Advertisement norms
Be compensated from the Exchange Investor Protection Fund in case of broker default
Trade in derivatives after submitting relevant financial documents, subject to due diligence
Get warnings on trading systems where surveillance measures are in place
Get access to products and services in a suitable manner, even if differently abled
Get access to educational materials of the MIIs and brokers
Get access to all exchanges of a segment you deal with, unless opted out
Deal with one or more stockbrokers of your choice, without minimum-business compulsion
Have access to the escalation matrix for communication with the broker
Not be bound by any broker clause that contravenes regulatory provisions

Activities & Timelines

Activity	Expected Timeline
KYC entered into KRA System and CKYCR	3 working days of account opening
Client onboarding	Immediate, not later than one week
Order execution	Immediate on receipt, not later than the same day
Allocation of Unique Client Code	Before trading
Copy of client registration documents	7 days from Unique Client Code upload to Exchange
Issuance of contract notes	24 hours of execution of trades
Collection of upfront margin from client	Before initiation of trade
Intimation of other margin due payments	End of the T day
Settlement of client funds	First Friday/Saturday of month/quarter per Exchange schedule
Statement of Accounts (funds, securities, commodities)	Monthly basis
Retention statement of funds/commodities	5 days from date of settlement
Annual Global Statement	30 days from end of financial year
Investor grievance redressal	21 calendar days from receipt of complaint

Do's and Don'ts for Investors

Do's

Read all documents and conditions before signing the account opening form
Receive a copy of KYC, account opening documents, and your Unique Client Code
Read the product/operational framework and timelines for trading and settlement
Receive all information about brokerage, fees, and other charges levied
Register your mobile number and email for regular transaction alerts
If executed, receive a copy of your Demat Debit and Pledge Instruction (DDPI) — not mandatory; examine its scope carefully before granting
Receive contract notes within 24 hours, showing price, brokerage, GST and STT/CTT
Receive funds and securities/commodities on time, as prescribed by SEBI/exchange
Verify trade details and statements; use Exchange trade verification facilities for discrepancies
Receive periodic statements of account per your chosen settlement cycle
Approach the broker, Exchange, or SEBI for any grievance within prescribed timelines
Retain trading documents — they help resolve disputes if they arise

Don'ts

Do not deal with an unregistered stock broker
Do not leave blanks in your account opening and KYC forms unstruck
Do not submit an incomplete account opening or KYC form
Do not forget to report any change of information and confirm it's updated
Do not transfer funds to anyone other than the stock broker — never to an employee
Do not ignore trade-related emails/SMSs from the Exchange; raise concerns on discrepancies
Do not opt for digital contracts if unfamiliar with computers
Do not share your trading password
Do not fall for fixed/guaranteed-return schemes
Do not fall for fraudulent emails/SMSs promising huge profits
Do not follow herd mentality — seek expert, professional advice

Investors may also refer to the Dos and Don'ts issued by MIIs on their respective websites from time to time.

Grievance Redressal Mechanism

1. Lodging a complaint

With the stock broker: write to the designated Investor Grievance email ID — complaints.redressal@sunidhi.com. The broker will strive to redress the grievance immediately, and not later than 21 days.

With the stock exchanges: SCORES 2.0 (a two-level review — first by the Exchange, then by SEBI), or by email to the Exchange’s designated ID.

2. Online Dispute Resolution (ODR)

If not satisfied with the Market Participant’s resolution, file on the SMART ODR platform for resolution through online conciliation or arbitration.

3. ODR process

Approach the Market Participant for redressal.
If unsatisfied, escalate on SEBI SCORES and/or file on SMART ODR.
The relevant MII reviews the matter and endeavours to resolve it within 21 days.
If unresolved, the matter is referred for conciliation (21 days, extendable by 10 with consent).
If conciliation fails, the investor may request arbitration (30 days, extendable by 30 with consent).

View our Escalation Matrix / Grievance Redressal Procedure (flowchart)

Handling of Claims in Case of Broker Default

If a stock broker defaults, the Stock Exchange:

Issues a circular declaring the broker a defaulter, and publishes it on the Exchange website
Issues a public notice inviting claims within a specified period
Intimates clients of the defaulter via email/SMS to facilitate lodging claims
Publishes eligibility norms for compensation from the Investor Protection Fund (IPF), a claim form, an FAQ, online claim-status tracking, an SOP for handling claims, and the claim-processing policy

2. Investor Charter for Depository Participants

Depository Participant Charter

DP ID: 23500 - Complete investor charter document

View PDF

Vision & Mission

Vision

Towards making Indian Securities Market - Transparent, Efficient, & Investor friendly by providing safe, reliable, transparent and trusted record keeping platform for investors to hold and transfer securities in dematerialized form.

Mission

To hold securities of investors in dematerialised form and facilitate its transfer, while ensuring safekeeping of securities and protecting interest of investors.
To provide timely and accurate information to investors with regard to their holding and transfer of securities held by them.
To provide the highest standards of investor education, investor awareness and timely services so as to enhance Investor Protection and create awareness about Investor Rights.

Basic Services & Timelines

Service	Timeline
Dematerialization of securities	7 days
Rematerialization of securities	7 days
Mutual Fund Conversion / Destatementization	5 days
Transmission of securities	7 days
Registering pledge request	15 days
Closure of demat account	2 days

Rights of Investors

Receive a copy of KYC and account opening documents
No minimum balance required to be maintained in a demat account
No charges are payable for opening of demat accounts
Receive statement of accounts periodically
Pledge and/or any other interest or encumbrance can be created on demat holdings
Right to freeze/defreeze demat account or specific securities
Right to cast vote on various resolutions through e-Voting platform
Right to indemnification for any loss caused due to negligence of the Depository or participant

Grievance Redressal

Electronic Mode

SCORES 2.0: https://scores.sebi.gov.in/
CDSL Portal: www.cdslindia.com/Footer/grievances.aspx
Email: complaints.redressal@sunidhi.com

SMART ODR Platform

For online conciliation and arbitration: https://smartodr.in/login

3. Investor Charter for Research Analyst (RA)

Research Analyst Charter

Registration: INH000001329

View PDF

Vision & Mission

Vision

Invest with knowledge & safety.

Mission

Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

Research Analyst Services

To publish research report based on the research activities of the RA
To provide an independent unbiased view on securities
To offer unbiased recommendation, disclosing the financial interests in recommended securities
To provide research recommendation based on analysis of publicly available information
To conduct audit annually
To ensure advertisements adhere to the Advertisement Code for Research Analysts

Rights of Investors

Right to Privacy and Confidentiality
Right to Transparent Practices
Right to Fair and Equitable Treatment
Right to Adequate Information
Right to Initial and Continuing Disclosure
Right to Fair & True Advertisement
Right to be informed of the timelines for each service

Investor Responsibilities

Do's

Always deal with SEBI registered Research Analyst
Ensure that the Research Analyst has a valid registration certificate
Always pay attention towards disclosures made in research reports before investing
Pay your Research Analyst through banking channels only
Ask all relevant questions and clear your doubts before acting on recommendation

Don'ts

Do not provide funds for investment to the Research Analyst
Don't fall prey to luring advertisements or market rumours
Do not get attracted to limited period discount or other incentives, gifts, etc.
Do not share login credentials and password of your trading, demat or bank accounts

4. Investor Complaints Data

Stock Broker

Investor Complaints Report

Monthly complaint resolution data — updated till October 2026

View PDF

Historical Complaints Data

Year	Carried Forward	Received	Resolved	Pending
2018-19	NIL	NIL	NIL	NIL
2019-20	NIL	NIL	NIL	NIL
2020-21	NIL	NIL	NIL	NIL
2021-22	NIL	NIL	NIL	NIL
2022-23	NIL	NIL	NIL	NIL
2023-24	NIL	NIL	NIL	NIL
2024-25	NIL	1	1	NIL
2025-26	NIL	2	2	NIL
2026-27	NIL	1	1	NIL
2027-28	NIL	NIL	NIL	NIL
2028-27	NIL	NIL	NIL	NIL
Grand Total	NIL	4	4	NIL

* All complaints received have been resolved with 100% resolution rate

Performance Highlights

100% Complaint Resolution Rate - All received complaints have been resolved
Zero Pending Complaints - No complaints remain unresolved
Consistent Performance - Maintained excellent resolution record across all years

Research Analyst

Investor Complaints Report

Monthly complaint resolution data — updated till October 2026

View PDF

Historical Complaints Data

Year	Carried Forward	Received	Resolved	Pending
2018-19	NIL	NIL	NIL	NIL
2019-20	NIL	NIL	NIL	NIL
2020-21	NIL	NIL	NIL	NIL
2021-22	NIL	NIL	NIL	NIL
2022-23	NIL	NIL	NIL	NIL
2023-24	NIL	NIL	NIL	NIL
2024-25	NIL	NIL	NIL	NIL
2025-26	NIL	NIL	NIL	NIL
2026-27	NIL	NIL	NIL	NIL
Grand Total	NIL	NIL	NIL	NIL

* All complaints received have been resolved with 100% resolution rate

Performance Highlights

100% Complaint Resolution Rate - All received complaints have been resolved
Zero Pending Complaints - No complaints remain unresolved
Consistent Performance - Maintained excellent resolution record across all years

Depository Participant

Investor Complaints Report

Monthly complaint resolution data — updated till October 2026

View PDF

Historical Complaints Data

Year	Carried Forward	Received	Resolved	Pending
2020-21	NIL	2	2	NIL
2021-22	NIL	1	1	NIL
2022-23	NIL	2	2	NIL
2023-24	NIL	2	2	NIL
2024-25	NIL	3	3	NIL
2025-26	NIL	NIL	NIL	NIL
2026-27	NIL	NIL	NIL	NIL
Grand Total	NIL	10	10	NIL

* All complaints received have been resolved with 100% resolution rate

Performance Highlights

100% Complaint Resolution Rate - All received complaints have been resolved
Zero Pending Complaints - No complaints remain unresolved
Consistent Performance - Maintained excellent resolution record across all years

1. Investor Charter for Stock Brokers

Stock Broker Charter

SEBI Registration: INZ000169235

View PDF

Vision & Mission

Vision

Mission

To provide high quality and dependable service through innovation, capacity enhancement and use of technology.
To establish and maintain a relationship of trust and ethics with the investors.
To observe highest standard of compliances and transparency.
To always keep ‘protection of investors’ interest’ as goal while providing service.
To ensure confidentiality of information shared by investors unless such information is required to be provided in furtherance of discharging legal obligations or investors have provided specific consent to share such information.

Services Provided to Investors

Execution of trades on behalf of investors
Issuance of Contract Notes
Issuance of intimations regarding margin due payments
Facilitate execution of early pay-in obligation instructions
Periodic settlement of client’s funds
Issuance of retention statement of funds at the time of settlement
Risk management systems to mitigate operational and market risk
Facilitate client profile changes in the system as instructed by the client
Information sharing with the client w.r.t. relevant Market Infrastructure Institutions (MII) circulars
Provide a copy of Rights & Obligations document to the client
Communicating Most Important Terms and Conditions (MITC) to the client
Redressal of investor’s grievances

Rights of Investors

Ask for and receive information about the firm and the person handling your account
Receive complete information about risks, obligations, and costs before investing
Receive a copy of all completed account forms and the Rights & Obligations document
Receive a copy of ‘Most Important Terms & Conditions’ (MITC)
Receive accurate, understandable account statements
Understand the terms and conditions of your transactions
Access your funds in a prescribed manner, with notice of any restrictions
Receive complete information on charges, fees, and penalties via a tariff sheet
Discuss grievances with the compliance officer/team and receive prompt attention
Close zero-balance accounts online with minimal documentation
Get copies of all policies relating to dealings on your account
Not be discriminated against relative to equivalent clients
Receive only advertisement materials adhering to the Code of Advertisement norms
Be compensated from the Exchange Investor Protection Fund in case of broker default
Trade in derivatives after submitting relevant financial documents, subject to due diligence
Get warnings on trading systems where surveillance measures are in place
Get access to products and services in a suitable manner, even if differently abled
Get access to educational materials of the MIIs and brokers
Get access to all exchanges of a segment you deal with, unless opted out
Deal with one or more stockbrokers of your choice, without minimum-business compulsion
Have access to the escalation matrix for communication with the broker
Not be bound by any broker clause that contravenes regulatory provisions

Activities & Timelines

Activity	Expected Timeline
KYC entered into KRA System and CKYCR	3 working days of account opening
Client onboarding	Immediate, not later than one week
Order execution	Immediate on receipt, not later than the same day
Allocation of Unique Client Code	Before trading
Copy of client registration documents	7 days from Unique Client Code upload to Exchange
Issuance of contract notes	24 hours of execution of trades
Collection of upfront margin from client	Before initiation of trade
Intimation of other margin due payments	End of the T day
Settlement of client funds	First Friday/Saturday of month/quarter per Exchange schedule
Statement of Accounts (funds, securities, commodities)	Monthly basis
Retention statement of funds/commodities	5 days from date of settlement
Annual Global Statement	30 days from end of financial year
Investor grievance redressal	21 calendar days from receipt of complaint

Do's and Don'ts for Investors

Do's

Read all documents and conditions before signing the account opening form
Receive a copy of KYC, account opening documents, and your Unique Client Code
Read the product/operational framework and timelines for trading and settlement
Receive all information about brokerage, fees, and other charges levied
Register your mobile number and email for regular transaction alerts
If executed, receive a copy of your Demat Debit and Pledge Instruction (DDPI) — not mandatory; examine its scope carefully before granting
Receive contract notes within 24 hours, showing price, brokerage, GST and STT/CTT
Receive funds and securities/commodities on time, as prescribed by SEBI/exchange
Verify trade details and statements; use Exchange trade verification facilities for discrepancies
Receive periodic statements of account per your chosen settlement cycle
Approach the broker, Exchange, or SEBI for any grievance within prescribed timelines
Retain trading documents — they help resolve disputes if they arise

Don'ts

Do not deal with an unregistered stock broker
Do not leave blanks in your account opening and KYC forms unstruck
Do not submit an incomplete account opening or KYC form
Do not forget to report any change of information and confirm it's updated
Do not transfer funds to anyone other than the stock broker — never to an employee
Do not ignore trade-related emails/SMSs from the Exchange; raise concerns on discrepancies
Do not opt for digital contracts if unfamiliar with computers
Do not share your trading password
Do not fall for fixed/guaranteed-return schemes
Do not fall for fraudulent emails/SMSs promising huge profits
Do not follow herd mentality — seek expert, professional advice

Investors may also refer to the Dos and Don'ts issued by MIIs on their respective websites from time to time.

Grievance Redressal Mechanism

1. Lodging a complaint

With the stock exchanges: SCORES 2.0 (a two-level review — first by the Exchange, then by SEBI), or by email to the Exchange’s designated ID.

2. Online Dispute Resolution (ODR)

If not satisfied with the Market Participant’s resolution, file on the SMART ODR platform for resolution through online conciliation or arbitration.

3. ODR process

Approach the Market Participant for redressal.
If unsatisfied, escalate on SEBI SCORES and/or file on SMART ODR.
The relevant MII reviews the matter and endeavours to resolve it within 21 days.
If unresolved, the matter is referred for conciliation (21 days, extendable by 10 with consent).
If conciliation fails, the investor may request arbitration (30 days, extendable by 30 with consent).

View our Escalation Matrix / Grievance Redressal Procedure (flowchart)

Handling of Claims in Case of Broker Default

If a stock broker defaults, the Stock Exchange:

Issues a circular declaring the broker a defaulter, and publishes it on the Exchange website
Issues a public notice inviting claims within a specified period
Intimates clients of the defaulter via email/SMS to facilitate lodging claims
Publishes eligibility norms for compensation from the Investor Protection Fund (IPF), a claim form, an FAQ, online claim-status tracking, an SOP for handling claims, and the claim-processing policy

2. Investor Charter for Depository Participants

Depository Participant Charter

DP ID: 23500 - Complete investor charter document

View PDF

Vision & Mission

Vision

Mission

To hold securities of investors in dematerialised form and facilitate its transfer, while ensuring safekeeping of securities and protecting interest of investors.
To provide timely and accurate information to investors with regard to their holding and transfer of securities held by them.
To provide the highest standards of investor education, investor awareness and timely services so as to enhance Investor Protection and create awareness about Investor Rights.

Basic Services & Timelines

Service	Timeline
Dematerialization of securities	7 days
Rematerialization of securities	7 days
Mutual Fund Conversion / Destatementization	5 days
Transmission of securities	7 days
Registering pledge request	15 days
Closure of demat account	2 days

Rights of Investors

Receive a copy of KYC and account opening documents
No minimum balance required to be maintained in a demat account
No charges are payable for opening of demat accounts
Receive statement of accounts periodically
Pledge and/or any other interest or encumbrance can be created on demat holdings
Right to freeze/defreeze demat account or specific securities
Right to cast vote on various resolutions through e-Voting platform
Right to indemnification for any loss caused due to negligence of the Depository or participant

Grievance Redressal

Electronic Mode

SCORES 2.0: https://scores.sebi.gov.in/
CDSL Portal: www.cdslindia.com/Footer/grievances.aspx
Email: complaints.redressal@sunidhi.com

SMART ODR Platform

For online conciliation and arbitration: https://smartodr.in/login

3. Investor Charter for Research Analyst (RA)

Research Analyst Charter

Registration: INH000001329

View PDF

Vision & Mission

Vision

Invest with knowledge & safety.

Mission

Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

Research Analyst Services

To publish research report based on the research activities of the RA
To provide an independent unbiased view on securities
To offer unbiased recommendation, disclosing the financial interests in recommended securities
To provide research recommendation based on analysis of publicly available information
To conduct audit annually
To ensure advertisements adhere to the Advertisement Code for Research Analysts

Rights of Investors

Right to Privacy and Confidentiality
Right to Transparent Practices
Right to Fair and Equitable Treatment
Right to Adequate Information
Right to Initial and Continuing Disclosure
Right to Fair & True Advertisement
Right to be informed of the timelines for each service

Investor Responsibilities

Do's

Always deal with SEBI registered Research Analyst
Ensure that the Research Analyst has a valid registration certificate
Always pay attention towards disclosures made in research reports before investing
Pay your Research Analyst through banking channels only
Ask all relevant questions and clear your doubts before acting on recommendation

Don'ts

Do not provide funds for investment to the Research Analyst
Don't fall prey to luring advertisements or market rumours
Do not get attracted to limited period discount or other incentives, gifts, etc.
Do not share login credentials and password of your trading, demat or bank accounts

4. Investor Complaints Data

Stock Broker

Investor Complaints Report

Monthly complaint resolution data — updated till October 2026

View PDF

Historical Complaints Data

Year	Carried Forward	Received	Resolved	Pending
2018-19	NIL	NIL	NIL	NIL
2019-20	NIL	NIL	NIL	NIL
2020-21	NIL	NIL	NIL	NIL
2021-22	NIL	NIL	NIL	NIL
2022-23	NIL	NIL	NIL	NIL
2023-24	NIL	NIL	NIL	NIL
2024-25	NIL	1	1	NIL
2025-26	NIL	2	2	NIL
2026-27	NIL	1	1	NIL
2027-28	NIL	NIL	NIL	NIL
2028-27	NIL	NIL	NIL	NIL
Grand Total	NIL	4	4	NIL

* All complaints received have been resolved with 100% resolution rate

Performance Highlights

100% Complaint Resolution Rate - All received complaints have been resolved
Zero Pending Complaints - No complaints remain unresolved
Consistent Performance - Maintained excellent resolution record across all years

Research Analyst

Investor Complaints Report

Monthly complaint resolution data — updated till October 2026

View PDF

Historical Complaints Data

Year	Carried Forward	Received	Resolved	Pending
2018-19	NIL	NIL	NIL	NIL
2019-20	NIL	NIL	NIL	NIL
2020-21	NIL	NIL	NIL	NIL
2021-22	NIL	NIL	NIL	NIL
2022-23	NIL	NIL	NIL	NIL
2023-24	NIL	NIL	NIL	NIL
2024-25	NIL	NIL	NIL	NIL
2025-26	NIL	NIL	NIL	NIL
2026-27	NIL	NIL	NIL	NIL
Grand Total	NIL	NIL	NIL	NIL

* All complaints received have been resolved with 100% resolution rate

Performance Highlights

100% Complaint Resolution Rate - All received complaints have been resolved
Zero Pending Complaints - No complaints remain unresolved
Consistent Performance - Maintained excellent resolution record across all years

Depository Participant

Investor Complaints Report

Monthly complaint resolution data — updated till October 2026

View PDF

Historical Complaints Data

Year	Carried Forward	Received	Resolved	Pending
2020-21	NIL	2	2	NIL
2021-22	NIL	1	1	NIL
2022-23	NIL	2	2	NIL
2023-24	NIL	2	2	NIL
2024-25	NIL	3	3	NIL
2025-26	NIL	NIL	NIL	NIL
2026-27	NIL	NIL	NIL	NIL
Grand Total	NIL	10	10	NIL

* All complaints received have been resolved with 100% resolution rate

Performance Highlights

100% Complaint Resolution Rate - All received complaints have been resolved
Zero Pending Complaints - No complaints remain unresolved
Consistent Performance - Maintained excellent resolution record across all years

Investor Charter

1. Investor Charter for Stock Brokers

Stock Broker Charter

Vision & Mission

Vision

Mission

Services Provided to Investors

Rights of Investors

Activities & Timelines

Do's and Don'ts for Investors

Do's

Don'ts

Grievance Redressal Mechanism

1. Lodging a complaint

2. Online Dispute Resolution (ODR)

3. ODR process

Handling of Claims in Case of Broker Default

2. Investor Charter for Depository Participants

Depository Participant Charter

Vision & Mission

Vision

Mission

Basic Services & Timelines

Rights of Investors

Grievance Redressal

Electronic Mode

SMART ODR Platform

3. Investor Charter for Research Analyst (RA)

Research Analyst Charter

Vision & Mission

Vision

Mission

Research Analyst Services

Rights of Investors

Investor Responsibilities

Do's

Don'ts

4. Investor Complaints Data

Stock Broker

Investor Complaints Report

Company Information

Historical Complaints Data

Performance Highlights

Research Analyst

Investor Complaints Report

Company Information

Historical Complaints Data

Performance Highlights

Depository Participant

Investor Complaints Report

Company Information

Historical Complaints Data

Performance Highlights

Investor Charter

1. Investor Charter for Stock Brokers

Stock Broker Charter

Vision & Mission

Vision

Mission

Services Provided to Investors

Rights of Investors

Activities & Timelines

Do's and Don'ts for Investors

Do's

Don'ts

Grievance Redressal Mechanism

1. Lodging a complaint

2. Online Dispute Resolution (ODR)

3. ODR process

Handling of Claims in Case of Broker Default

2. Investor Charter for Depository Participants

Depository Participant Charter

Vision & Mission

Vision

Mission

Basic Services & Timelines

Rights of Investors

Grievance Redressal

Electronic Mode

SMART ODR Platform